External correspondence practice

The Department Store

335-337 The Parade

Beachtown

Auckland 1010

Phone: 09 889 8899

Email: thedepartmentstore@gmail.co.nz

Website: thedepartmentstore.co.nz

10 May 2016

Mr Jack Simpson

29 Fairdale Avenue 

Auckland 1010

Dear Mr Simpson, 

We have received your complaint from the 3rd of May 2016. 

As The manager of The Department Store, I wanted to reach out to you personally to apologise for the behaviour of Max. Their actions and behaviour do not reflect on our company's values. I assure you that the staff member has been given a warning, and has been given further customer training. There is no excuse for the behaviour you have been shown at our store. 

We would like to give you a $50 voucher which can be spent in any department of our store, and we would hope to see you in our stores again in the future. Once again sorry for the behaviour of our staff member. 

Thanks, 

Rebecca Smith

Manager - Footwear

The Department Store